Privacy Policy

1. Who we are

Finex (“we”, “us”, or “our”) provides an independent exchange that converts cryptocurrency into Redmont Dollars, a virtual in-game currency. You can reach our team through the official Discord server at https://discord.gg/GcnJwWKK9v.

This policy covers personal information processed through our public website, order intake forms, checkout integrations, and direct communications with the Finex support team.

2. Information we collect

• Identity and account details. Minecraft usernames, Discord identifiers, and any in-game account information you provide so that we can fulfill or verify an order.
• Order and payment records. Cryptocurrency wallet addresses, transaction hashes, amounts, screenshots or confirmations related to NowPayments or other supported processors, and selected R$ package sizes.
• Communications. Messages, tickets, and other correspondence exchanged through Discord or email, including metadata required to manage support workflows.
• Technical information. Basic device data such as IP address, browser type, and timestamps that are generated automatically when you visit our website. We do not conduct cross-site tracking.

3. How we use personal information

• Facilitating R$ purchases and buy-back requests, including verifying your ownership of accounts and confirming that crypto payments were completed.
• Preventing fraud, chargebacks, double-spend attempts, or unauthorized access to Finex services.
• Providing customer support, answering questions, and resolving disputes.
• Complying with legal obligations relating to anti-money laundering (AML), taxation, and record keeping where applicable.
• Improving the stability and security of the Finex platform.

4. Legal bases for processing

We process personal information when necessary to perform a contract with you (for example, completing an order), with your consent (for optional information you choose to share), to comply with legal requirements, and to pursue our legitimate interests in operating a secure and reliable exchange. We only rely on legitimate interests after balancing them against your privacy rights.

5. Data retention

We retain personal information only for as long as needed to complete the transaction, comply with legal or accounting obligations, and resolve disputes. Cryptocurrency transaction records and related proof may be stored for up to five years to satisfy compliance and fraud-prevention requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Sharing and disclosure

• Service providers. We may share limited information with payment processors, wallet infrastructure providers, and hosting vendors who support our operations. They are contractually required to safeguard your data.
• Legal and regulatory authorities. We will disclose data when required to respond to valid legal requests, enforce our agreements, or protect the rights, property, or safety of Finex, our users, or others.
• Transaction counterparties. When facilitating peer-to-peer settlements, we may share the necessary account identifiers and proof of payment with the other party so the exchange can be completed.

We do not sell personal information or share it for advertising purposes.

7. International data transfers

Finex operates with infrastructure that may be based in different countries. When personal information is transferred across borders, we use appropriate safeguards such as contractual clauses or equivalent protections to ensure your data remains protected consistent with applicable privacy laws.

8. Security

We implement technical and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include restricted access controls, encrypted communications, and routine review of transaction records. No online transmission is completely secure, so we encourage you to share only the information required to fulfill your order.

9. Your rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; and to request a copy of your data in a portable format. Submit any requests through the Finex support Discord and we will respond within a reasonable timeframe. We may need to verify your identity before actioning a request.

10. Cookies and tracking

Finex does not deploy advertising or analytics cookies on its public-facing site. Essential cookies may be used to maintain session security or payment verification workflows. You can manage cookies through your browser settings, but disabling essential cookies could affect certain features.

11. Children’s privacy

Finex services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact support so we can delete the data promptly.

12. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. When updates are made, the “Last updated” date at the top of the policy will be revised. Significant changes will be communicated through the Finex website or Discord server.

13. Contact

For questions about this Privacy Policy or to exercise your rights, reach out to the Finex team via the Discord channel at https://discord.gg/GcnJwWKK9v. Include any relevant transaction references so we can assist you quickly.